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Industry: Manufacturing

Challenge: Improve leadership capabilities

Relevant facts

  • Family owned firm is profitable.
  • Double-digit revenue growth; eroding profitability.
  • Second-generation president lacks confidence in staff.
  • Key executives not family members.
  • Conflict-averse culture.
  • Inconsistent leadership.
  • Dysfunctional communication styles.

What We Did

  • Defined role expectations.
  • Assessed systems and processes.
  • Constructed business infrastructure.
  • Upgraded resources (capital and human).

Results

  • Focus on business, not personalities, allowed greater objectivity in assessment.
  • Communication skills improved as objectivity increased.
  • Profitability improved 5%.

President gained confidence in critical thinking, decisiveness, clarity of communication, integrity of word and act, consistency.