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Twenty-five-year tenure
with firm.
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Exceptional performance
in technical areas.
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Inconsistent interpersonal
skills.
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Dissatisfaction with firm’s
recognition, opportunities for visibility with other top
executives.
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Personal mannerisms conveyed
tentativeness or aloofness, pushing people away.
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Helped senior leader create
objective description of situation, expectations.
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Administered leadership
assessment tool to quantify leader’s strengths and
shortcomings.
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Provided specific feedback
about the effect certain mannerisms had on others.
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Emphasized improved communication
skills.
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Senior leader consciously
chose uncomfortable situations to try new approaches.
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Appointed to high-level
task force with responsibility for results.
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Secured approval of $2
million capital expenditures ahead of schedule.
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Improved confidence led
to calmer, more consistent behavior, greater acceptance
by other senior leaders.
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