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- Senior operating executive is well
respected within the firm.
- Leads several project-based teams.
- Works effectively with individuals
one-on-one.
- Feels overwhelmed by conflicts during
team meetings.
- Dissatisfied with follow-through
of team members.
-
Taught
tools and techniques for managing group dynamics.
-
Co-facilitated
team meetings to demonstrate new skills.
-
Provided
specific feedback about ways the executive behaved differently
in team vs. individual meetings.
-
Developed
process for managing team member performance.
-
Executive
learned to facilitate meetings, not control them.
-
Reframed
conflict as a natural by-product of work, not something
to be avoided.
-
Performance
management process improved follow-through of team members.
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