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- Store manager relatively new to firm.
- Manager is abrupt and demanding;
alienates employees.
- Boss supports manager’s single-minded
focus on financial results.
- Company culture emphasizes respect
and dignity for all workers.
- Workers quietly ignore or attempt
to sabotage manager’s directives.
- Fear and distrust create 25% increase
in turnover.
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Administered leadership
assessment tool to quantify manager’s strengths and
shortcomings.
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Facilitated management
discussion of performance results vs. respectful culture.
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Provided feedback about
specific employee reactions to manager’s behavior.
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Worked on improving interpersonal
skills of manager.
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Firm wants both results
and respect from all employees.
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Manager moved to individual
contributor role, reducing pressure on interpersonal skills.
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Firm developed clear expectations
for all supervisors along with interview screening techniques.
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