• No formal curriculum. Training delivered on an as-needed basis as determined by company executives or supervisors.
  
• Programs in place for Microsoft Office products, company phone and voice mail systems, and company e-mail system.
  
• No training professional on staff.

• Assessed organization’s needs through interviews at all levels.
  
• Created curriculum task force.
  
• Facilitated task force meetings.
  
• Created candidate profile for Training Director.

• Task force created curriculum to satisfy Core Needs, Priority Learning and Specialized Learning.
  
• Recruited Training Director.
  
• Performance evaluation process modified to track training experiences.

Executives gained confidence in:

• Assessing organizational needs
  
• Negotiating differences
  
• Allocating resources
  
• Creating development plans